Shipping policy

Shipping Policy – MindyMart

1. Introduction
   At MindyMart, we are committed to providing fast, transparent, and reliable shipping for every order. Our goal is to ensure that your items reach you safely and within the estimated delivery timeframes provided below.

2. Order Processing
   Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been dispatched, you will receive an email confirmation containing your tracking information.

3. Shipping Costs
   We currently offer free shipping on all orders.

4. Shipping Destinations & Estimated Delivery Times

1. Tracking Your Order
   Once your order has been shipped, you will receive tracking details via email. You can also monitor your order’s progress anytime through our Track Your Order page on our website.

2. Delays and Customs
   Please note that delivery times may be affected by customs clearance procedures, local postal delays, or external factors beyond our control. Ensure that all shipping information provided is accurate to avoid failed deliveries. Orders returned due to incorrect addresses or failed delivery attempts are not eligible for refunds. Customers are responsible for any reshipment costs associated with such issues.

3. Missing or Lost Packages
   If your package has not arrived 15 business days after the expected delivery window, please contact us. Once a package is confirmed lost, customers are entitled to either a free replacement or a full refund to the original payment method.
   If an item is returned to us due to customer error (such as an incorrect address or refusal of delivery), the customer is responsible for any re-shipping costs.

4. Contact Information
   For any shipping-related questions or concerns, please contact us at info@mindymart.com.
   Our support team aims to respond within 24–48 hours.