Refund policy

  1. Introduction
    At MindyMart, we want you to be fully satisfied with every purchase. This Refund & Return Policy outlines the terms under which returns, exchanges, and refunds are accepted in accordance with Shopify and Google Merchant Center requirements, as well as applicable UK consumer protection laws.

  1. Quick Reference Table

Circumstance Return Period Who Pays Return Shipping Refund Timeframe Refund Method
Change of Mind 30 days Customer Within 14 days after inspection Both
Damaged, Faulty, or Incorrect Items 30 days Customer Within 14 days after inspection Both
Item Never Arrived 14 days after expected delivery Customer Within 14 days of resolution Both
Custom, Personalized, or Hygiene Products N/A N/A N/A N/A

  1. Eligible Circumstances

3.1 Change of Mind
You may return most new and unused items within 30 days of delivery for a refund or exchange. Products must be in their original packaging and condition. Customers are responsible for all return shipping costs.

3.2 Damaged, Faulty, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery. Customers are responsible for return shipping costs. A refund or replacement will be issued once the returned item is received and inspected.

3.3 Item Never Arrived
If your order has not arrived within the expected delivery time, please contact us within 14 business days after the expected delivery date. We will investigate and issue either a replacement or refund within 14 days of resolution.

3.4 UK/EU Cooling-Off Period
If you are located in the UK or EU, you have the legal right to cancel your online order within 14 days of receiving it, without providing a reason. To exercise this right, you must notify us within the 14-day cooling-off period. Items must then be returned in unused and resalable condition. Customers are responsible for return shipping costs under this provision.

  1. Cancellation Policy
    Order cancellations are not accepted after purchase, except where required under the UK/EU 14-day cooling-off period as outlined above.

  1. Refund Processing
    Once your returned item is received and inspected, refunds will be processed within 14 days. The refund will be issued using your original payment method or store credit, depending on your preference.

  1. Items Not Eligible for Return
    The following items are non-returnable:
    • Custom-made or personalized products
    • Hygiene-sensitive products (such as underwear, earrings, or opened cosmetics)
    • Gift cards or digital downloads

  1. Exchanges
    If you prefer an exchange instead of a refund, please contact our support team. Exchanges are subject to product availability. Customers are responsible for all shipping costs associated with exchanges.

  1. Dispute Resolution (UK/EU Customers)
    UK and EU customers may contact local consumer protection authorities or mediation services if a dispute cannot be resolved directly with MindyMart.

  1. Contact Information
    For any questions regarding returns or refunds, contact us at: info@mindymart.com